Returns And Refund Policy

1. Returns Policy

We stand by our product and offer a 30-day money-back guarantee.

If you are not fully happy with the goods you have received, you can return them to us within 15 days of receiving your order.

To be eligible for returns,

  • Products must be Returns must include all accessories.
  • Products must be  Items must be in the original packaging (open boxes and bags are acceptable).

The following products cannot be returned for the below reasons.

  • Products without sufficient proof of purchase
  • Items that have expired their warranty period
  • Non-quality-related issues (after the 30-day-money-back scheme)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers 

 Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We currently do not provide you with return shipping labels.

To start a return, contact us at support@lightsler.com. If your return is accepted we will send you instructions on how and where to send your package. Please be aware that you will need to send your product back in its original packaging. Items not returned in its original package will be subject to a partial refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@lightsler.com.

Return Shipping Cost:

Restocking fee: No restocking fee.

For damaged/ wrong Products: Sending damaged or wrong products, we will be liable to pay the return shipping cost.

Customer remorse: For buying the wrong product or wanting to exchange the products. The customer will be liable to pay the return shipping cost.

Refunds (if applicable)

Once your cancellation request is received or your return is delivered to us and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account.

Most banks take between 2-4 business days to complete the refund process and release the amount to your statement. Please contact us at support@lightsler.com and request your Authorization Number and provide this number to your bank if the timeframe has been exceeded since your request and your amount is still not reflected on your bank statement.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

2. How do I return my items?

You have up to  15  days to start your return from the moment you receive the item. Please include the original packaging with your return.

 

PLEASE NOTE

We provide free and easy returns for orders within the United States.

If your country is NOT listed here you will be responsible for the cost of your return.

  • Items from different orders can be returned within the same package.
  • Please DON'T returns any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolve your issue.

 

FOLLOW THESE STEPS TO REGISTER YOUR RETURN

  • Step 1  If you receive a faulty or damaged item, please reach out to our Customer Support team at support@lightsler.com. We will email you a pre-paid return label within 4 business days.
  • Step 2  Send the product back to our return address.
  • Step 3  Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).

3. Received a faulty item? 

We're sorry to hear you have received faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through support@lightsler.com with the following info:

  • order number
  • First and Last Name
  • E-mail Address