After you have successfully placed your order with lightsler.com. Your order will be confirmed within 24 hours. This does not include weekends or holidays. You will receive an email with information regarding the details of your order.
Your order will be shipped within 5 business days after the order is confirmed. Purchases made after 1 pm PT will not be shipped out until the next business day. If you order after 1 pm PT on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included).
We currently ship worldwide
2. Shipping Costs & Delivery Times
Shipping Carrier & Service
7-20 Business Days
7-20 Business Days
3-7 Business Days
*AFFECTED BY COVID-19, THERE WILL BE SOME DELAY ON THE DELIVERY.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 4 days.
Customs, Duties, and Taxes
lightsler™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
lightsler is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving emergency and necessary medical equipment. This could mean that your package may be withheld from the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
1、LIMITED WARRANTY TERMS
*The warranty period is 1-Year from the date of purchase stated on your proof of purchase.
The Limited Warranty does not apply to any:
Use in commercial or industrial applications;
Improper power supply such as low voltage, defective household wiring or inadequate fuses;
Damage caused by external influences;
Damage caused by use with non-approved products and accessories;
Damage caused by operating the Product outside the permitted or intended uses described in the user instructions, such as using in abnormal operating conditions (extreme temperatures);
Damage due to acts of nature, for example, lightning strikes, tornadoes flood, fire, earthquake or other external causes;
If a hardware defect is found, Lightsler™ will either (1) repair the Product at no charge, using new or refurbished replacements or parts or, (2) replace the product with a new or refurbished product. Lightsler™will retain defective parts, modules or equipment.
The purchaser shall not be charged (whether for parts, labour or otherwise) for the repair or replacement of a defective Product during the Warranty Period.
3、HOW TO OBTAIN WARRANTY SERVICE?
To request a Warranty Service within the warranty period, please first contact the support team for warranty check. You must provide:
Original invoice or cash receipt, indicating the date of purchase, dealer name and model number of the product
We will determine the problem and the most appropriate solutions for you. Please keep the packaging your product arrived in or packaging providing equal protection, so that you have the required packaging available in the event of a return.
Q: Where does LightslerShip? A: Lightsler ships Worldwide.
Where do you ship from? A: We ship from our partnered warehouses across the State. Please expect your items to be shipped separately (if you order more than one item) as different warehouse specialize in different areas of manufacturing.
Q:How long will it take for my items to arrive? A: It will usually take 7-20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
Q:How long will it take to dispatch the order? A: Orders will normally be processed and dispatched within 1-2 days.
Q:Do you ship Worldwide? A: Unfortunately we can only ship to the USA at the moment, in the meantime we are actively developing other regional markets, so feel free to subscribe to our newsletters for timely information.
Q:How much does shipping cost? A: Standard Shipping method Orders Over $59 - Free Orders $0-$58.99 - $3.99 The free shipping service does not cover Alaska, Hawaii, and Puerto Rico, please contact us in advance if you need to ship to those three areas. Express Shipping method Order Over $0 - 19.99$
Q:Where is your company located? A: Our headquarter is located in the Hong Kong, we have designed products that pet owners would desire and shipped to homes in the US, Japan, Canada, and Germany.
Q:Where are your products made? A: Currently we manufacture in China, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.
Q. Will I receive a confirmation number when I place my order? A: Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Q:Who can I contact if I have a problem with my order? A: All inquiries can be forwarded to email@example.com
Q:How can I pay? A: We accept all Major Credit Cards and Paypal.
Q:Is Checkout on this site safe and secure? A: You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q:If I enter my email address will you sell my information? A: We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.